In recent weeks, messages containing buttons have been experiencing instability in their behavior.It’s important to note that this is not an issue exclusive to Z-API.This topic describes how buttons behave on WhatsApp in different scenarios.
AttentionThis documentation was updated on 08/27/2024, so the facts about button behavior are based on the reality of that date. Remember that with each WhatsApp update, buttons may change.
To use the button feature, you must accept the terms of use, acknowledging that you are aware that future WhatsApp updates may cause instability in this feature.
In summary, the use of button features on WhatsApp is subject to instability. Both for regular WhatsApp and WhatsApp Business, there are difficulties sending these button types in regular chats and groups. Option lists for regular chats work. If you’re using WhatsApp Business, the only thing working is the option list for regular chat, with issues for groups.
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